1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
   Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
   

2. If the error continues to appear, the machine may have a mechanical problem.
   If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
   

Step1: Transfer the Fax Journal Report

1. Press Menu/Set on the Control Panel of the machine.
2. Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set.
3. Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set.
4. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Start.

Step2: Verify and Transfer faxes in memory

1. Click here to check the instructions.

Step3: Reset the machine

After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If the message continues to appear on the LCD, please contact Brother Customer Service.