Follow the steps below to resolve the issue:

• Your document is not set correctly.

  Insert your document until you feel the top edge of the document touch the inside of your scanner.

   

• Your document is too thin or too thick.

  Check that your document is acceptable.

  > Click here to see detail of suitable document.

   

  If your document is not the issue:

  1. Confirm that the USB cable connecting your scanner to your computer is connected correctly.
  2. Re-install the scanner driver from Brother's installation DVD-ROM.

• Paper dust has accumulated on the surface of the rollers.

  Clean the rollers.

  > Click here to see how to clean the rollers.

   

• Too many documents are loaded in the ADF at a time.

  Make sure your document is acceptable for the machine.

  > Click here to see detail of suitable document.

   

• There are foreign objects in the ADF.

  Remove any foreign objects or ripped paper from the ADF.