If a paper jam occurs behind the face-up output tray, follow these steps:

1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
   
   
2. Open the back cover.
   
   

   

   
   
3. Pull the green tabs at the left and right sides toward you to release the fuser cover (1).
   
   

   

   
   
4. Use both hands to gently pull the jammed paper out of the fuser unit.
   
   

   

   
   
5. Close the fuser cover (1).
   
   

   

   
   
6. Close the back cover.