FAQs & Troubleshooting

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TD-2130N

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 28/12/2020 ID: faqp00001466_004

What do the indicator lights mean?

The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.

Green lit / Orange lit / Red lit Indicator is lit in the color shown
Green blinking / Orange blinking / Red blinking Indicator is blinking in the color shown
Green/Off / Orange/Off Indicator blinks 1 or 3 times in the color shown, then turns off
Any color/pattern Indicator is lit or blinking in any color or pattern
Off Indicator is off
POWER STATUS Description
Green lit Any color/pattern Power turn on
Initializing
Any color/pattern Orange lit RD Roll compartment top cover open
Green blinking Any color/pattern Receiving data
Transferring/importing data
Orange blinking Any color/pattern Now cooling

> See below for more information

Orange/Off
(3 times)
Orange/Off
(3 time)
Resetting the incrementing field
Orange/Off
(1 time)
Orange/Off
(1 time)
Initializing complete
Green lit Red blinking
(Once every 1.8 seconds)
Error 1
> See below for more information
Green lit Red blinking
(Twice every 1.8 seconds)
Error 2
> See below for more information
Red blinking Red blinking System error
> See below for more information
Red lit Off In boot mode > See below for more information
Orange/Off
(3 times)
Green/Off
(3 times)
Now resetting
Orange lit Any color/pattern In mass storage mode
Orange lit Green/Off
(1 time)
Processing file in mass storage mode
Any color/pattern Green lit Wireless LAN on and connected*
(when using the optional WLAN interface)
Bluetooth on*
(when using the optional Bluetooth interface)
USB host port connected to a supported device
Any color/pattern Green/Off title=
(Once every 3 seconds)
Wireless LAN on but not connected*
(when using the optional WLAN interface)
Any color/pattern Green blinking Now setting WPS*
(when using the optional WLAN interface)
Any color/pattern Green/Off
(3 times)
Bluetooth switched*
(when using the optional Bluetooth interface)

*TD-2120N/2130N only

 

 

Indicator Warnings

 

Head or motor is cooling down

The print head or motor is too hot.

Print head:
If the print head becomes too hot, it may produce imaging on the paper in areas not intended to be printed. This condition is normal when printing a large number of documents with a high print density.
The printer will stop, then resume printing after the print head has cooled down.
To avoid or delay the onset of this condition, print using a lighter density setting, reduce the amount of black areas being printed (for example, remove background shading and colors in graphs and presentation documents). Also, make sure that the printer has adequate ventilation and is not located in an enclosed space.

Motor:
If the printer is used continuously, the motor will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down.

This condition may occur more often when the printer is used at a high altitude (above 3,048 m / 10,000 feet) due to the lower air density available to cool the printer.

Error 1 has occurred.

 

  • Is the correct RD Roll installed?
    Check that the correct media, for example, type (die-cut label or continuous length tape) and die-cut label size, is installed.

  • Is the RD Roll installed correctly?
    If not, remove the RD Roll, and then reinstall it.

  • Are the media guides not touching the side of the RD Roll?
    Move the media guides against the side of the RD Roll.

  • Is there enough of the roll remaining?
    If not, install a new RD Roll.

  • Is the RD Roll compartment top cover open?
    Check that the RD Roll compartment top cover is closed.

  • After the specified length of time (120 seconds) has passed, either the access point could not be found or two or more access points were found. Otherwise, the received packet is incorrect (when using the optional WLAN interface).
    * TD-2120N/2130N only

  • If the error still occurs, check for the following:
    • Tape exceeding 39.37" (1 m) or incompatible files cannot be printed.
    • When sending a template as a BLF file, an error is indicated if the model name in the file is different.
    • When printing a template, an error is indicated if the specified template does not exist.
    • An error is indicated if the search of a template with a linked database fails.
    • An error is indicated if data is transferred, causing the capacity of the user storage area to be exceeded.

     

    In these cases, turn off the printer, and then turn it on again.

Error 2 has occurred.
 

  • Has a device been connected that is not supported by the USB host port?
    An overcurrent was detected by the USB host port, or the connection of an unsupported device was detected. Turn off the printer, and then check the connected device.
    If a USB hub is connected, the printer will automatically turn off after a certain length of time has passed.

  • Is the printer in mass storage mode?
    An error is indicated if the file system becomes corrupted or a file is copied while a mass storage file is being processed.
    Turn off the printer.

  • Does the rechargeable battery have a low charge? (when using the optional rechargeable Li-ion battery).
    * TD-2120N/2130N only
    Use the AC adapter.

  • Has the rechargeable battery failed to recharge? (when using the optional rechargeable Li-ion battery).
    * TD-2120N/2130N only
    If the battery has not been recharged after a certain length of time, recharging has failed. Use the AC adapter.

  • Has the wireless LAN or Bluetooth connection been interrupted? (when using the optional WLAN or Bluetooth interfaces).
    * TD-2120N/2130N only
    The wireless LAN or Bluetooth connection established while the printer is on was interrupted. Turn off the printer, check that the slide switch for the WLAN interface or Bluetooth interface has been turned on, and then turn the printer on again.

A system error has occurred.

If this condition occurs, turn off the printer, and then contact your reseller or Brother Customer Service.

Printer is in boot mode.

The AC adapter was unplugged while the firmware was being updated, and the printer started up in boot mode the next time it was started.
This issue must be resolved. Contact your reseller or Brother Customer Service for assistance.

Related FAQs

Related Models

TD-2020, TD-2120N, TD-2130N

If you need further assistance, please contact Brother customer service:

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