FAQs & Troubleshooting

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QL-820NWB

FAQs & Troubleshooting

FAQs & Troubleshooting

QL-820NWB

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Date: 18/10/2023 ID: faqp00001674_002

P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).

P-touch Editor does not support the AirPrint printer driver. You need to choose the CUPS printer driver.
To choose the CUPS printer driver, perform the following steps:

 

  1. From the Apple menu, open System Settings - Printers & Scanners.

  2. Click your model in the Printers section.
     
  3. Check the printer driver in use. If "model name + AirPrint" is displayed for Kind, the AirPrint printer driver is chosen.
    Click Done to close the window.
    Printer window

  4. Click Add Printer, Scanner, or Fax....
    Printers & Scanners window

  5. Click Default and choose your model from the Name list.
    Add window

  6. Choose "[model name]+ CUPS" from the Use list.

    If you cannot find "[model name]+ CUPS", the CUPS printer driver is not installed. Download and install the latest CUPS printer driver from the [Downloads] section.

    Add window

  7. Click Add. The printer is now available in the Printers section.

  8. Choose Quit System Settings from the Apple Menu.

Related Models

QL-720NW, QL-810W, QL-820NWB

If you need further assistance, please contact Brother customer service:

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