FAQs & Troubleshooting

Close

PT-E300

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 28/05/2020 ID: faqp00000060_002

The printed label contains blank horizontal lines.

A horizontal line can be a result of some dust or dirt attached to the surface of the print head.

Clean the print head as follows:

  • Always disconnect the AC adapter and remove the batteries before cleaning the P-touch.
  • Do not touch the print head directly with your bare hands.

 

  1. Turn off the P-touch.

  2. Disconnect the AC adapter and remove the batteries.

  3. Remove the tape cassette.

  4. Gently wipe the print head up and down using a dry cotton swab.
    Image

The print head can be cleaned more easily with the optional print head cleaning cassette (TZe-CL4).

Related Models

PT-E300, PT-H300

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.