FAQs & Troubleshooting

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Model discontinued. This page is no longer updated.

PT-E300

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 02/06/2020 ID: faqp00000053_001

The display remains blank after the power is turned on.

Please check the following:
 

  • Is the AC adapter connected correctly?
    Check that the AC adapter designed exclusively for your P-touch is connected correctly.

  • Are you using the correct AC adapter?
    Make sure that you are using the AC adapter designed exclusively for your P-touch.

  • Are the batteries fitted correctly?
    Remove and re-install the batteries.

  • Is the rechargeable battery pack charged sufficiently?
    The rechargeable battery pack's charge may be low. Charge the rechargeable battery pack.

If you still get the same problem, please click "Contact Us" in the top right corner of this page to contact Brother Customer Service.

Related Models

PT-7600, PT-D400, PT-D450, PT-D600, PT-D800W, PT-E300, PT-E550W, PT-H300

If you need further assistance, please contact Brother customer service:

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