FAQs & Troubleshooting

Close

DS-620

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15/10/2018 ID: faq00003073_000

My computer does not recognize the scanner when it is connected via the USB cable.

Make sure the USB cable is securely connected to your scanner and computer. Remove the USB cable and reconnect the USB cable to your scanner and computer.

Related Models

DS-620, DS-720D

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.