FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 31/07/2018 ID: faqp00000934_016

Why doesn't my machine turn on when Power key is pressed?

Make sure that the batteries are inserted with their positive and negative poles pointing in the correct direction.

If the batteries is running low, the power does not turn on.

Insert six new AA-size alkaline batteries, making sure that the positive (+) and negative (-) ends of the batteries match the positive (+) and negative (-) marks inside the battery compartment.

  • If rechargeable batteries are installed, recharge all batteries.

  • Make sure that the AC adapter designed for this machine is used.

Related Models

PT-1400, PT-1650, PT-E550W

If you need further assistance, please contact Brother customer service:

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