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PT-2420PC

FAQs & Troubleshooting

FAQs & Troubleshooting

PT-2420PC

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Date: 17/09/2024 ID: faqp00001509_003

How do I uninstall the printer driver?

You can download and install the latest printer driver from the [Downloads] section of this website.

> Windows 11
> Windows 10 / Windows Server 2016 / Windows Server 2019
> Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2
> Windows 7 / Windows Server 2008 R2
> Windows Vista / Windows Server 2008
> Windows 2000/ XP
> macOS 13 or later
> macOS 12 or earlier

 

Windows 11

 

  1. Confirm that the printer is turned off.
  2. Click the [Start Menu] - [All apps] - [Windows Tools] - [Control Panel] - [Hardware and Sound] - [Devices and Printers].
  3. Select [Brother [model name]] and click [Remove device], or right-click the icon and click [Remove device]. If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the Devices and Printers window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Select [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window. The printer driver has been uninstalled.

Windows 10 / Windows Server 2016 / Windows Server 2019

 

  1. Confirm that the printer is turned off.
  2. Click the [Start Menu] - ([All apps] -) [Windows System] - [Control Panel] - [Hardware and Sound] - [Devices and Printers].
  3. Select [Brother [model name]] and click [Remove device], or right-click the icon and click [Remove device]. If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the Devices and Printers window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Select [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window. The printer driver has been uninstalled.

Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2

 

  1. Confirm that the printer is turned off.
  2. Click [Control Panel] on the [Apps] screen - [Hardware and Sound] - [Devices and Printers].
  3. Select [Brother [model name]] and click [Remove device], or right-click the icon and click [Remove device].
    If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the [Devices and Printers] window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Select [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the [Print Server Properties] window. The printer driver has been uninstalled.

Windows 7 / Windows Server 2008 R2

 

  1. Confirm that the printer is turned off.
  2. Click the [Start] button - [Devices and Printers].
  3. Select [Brother [model name]], and click [Remove device] or right-click the icon and then click [Remove device].
    If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the Devices and Printers window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Choose [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window.
    The printer driver has been uninstalled.

Windows Vista / Windows Server 2008

 

  1. Confirm that the printer is turned off.
  2. Click the [Start] button - [Control Panel] - [Hardware and Sound] - [Printers].
  3. Select [Brother [model name]], and click [Delete this printer] or right-click the icon, and then click [Delete].
  4. In the Printers window, right-click and select [Run as administrator] - [Server Properties…].
    If the authorization confirmation dialog box appears, click [Continue].
    If the "User Account Control" dialog box appears, enter the password and click [OK]. The Print Server Properties window appears.
  5. Click the [Drivers] tab and choose [Brother [model name]]. Click [Remove...].
  6. Select [Remove driver and driver package] and click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window.
    The printer driver has been uninstalled.

Windows 2000/ XP

 

  1. Turn off the printer.
  2. Click the [Start] button, go to Printers and Faxes window.
  3. Choose "Brother [model name]", and click [File]-[Delete].
  4. Go to [File]-[Server Properties].
  5. Click the [Drivers] tab and choose "Brother [model name]". Then, click [Remove].
  6. Close the Print Server Properties window. The printer driver has been uninstalled.
     
  • Please note that not all printers are compatible with all versions of Windows operating systems. To find out which operating systems are compatible with your printer, see the following link:
    <Compatible Operating Systems>
  • You can normally uninstall printer drivers with the steps described above, but if you need to delete all the printer driver information due to a failed installation, use the printer driver cleanup tool.

macOS 13 or later

 

  1. Confirm that the printer is turned off.
  2. From the Apple menu, open [System Settings]/[System Preferences]  - [Printers & Scanners].
  3. Select [Brother [model name]], and then click [Remove Printer...].
  4. Close the Printers & Scanners window.
    The printer driver has been uninstalled.
     

macOS 12 or earlier

 

  1. Confirm that the printer is turned off.
  2. From the Apple menu, open [System Preferences] - [Printers & Scanners]/[Print & Scan].
  3. Select [Brother [model name]], and then click the " - " button.
    Printers & Scanners
  4. Close the Printers & Scanners or Print & Scan window.
    The printer driver has been uninstalled.

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If you need further assistance, please contact Brother customer service:

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