FAQs & Troubleshooting

Close

PT-2420PC

FAQs & Troubleshooting

FAQs & Troubleshooting

PT-2420PC

Not your product?

Date: 02/06/2020 ID: faqp00000007_000

I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.

Driver Setup dialog box

 

Please check the following:
 

  • Did you turn on the P-touch after it was connected to the computer?
    If you do not turn it on, the computer does not recognize that the P-touch was connected.
  • Depending on the model of the USB Hub, the P-touch may not be correctly detected.
    Connect the P-touch directly to the USB connector of the computer.

If you still get the same problem, download the latest printer driver from the [Downloads] page and try to install it again.

Related FAQs

Related Models

PT-1230PC, PT-2300, PT-2420PC, PT-2430PC, PT-3600, PT-9200DX, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, PT-E550W, PT-P700, PT-P750W

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.