CM550DX/ CM550

FAQs & Troubleshooting

CM550DX/ CM550

Date: 27/01/2020 ID: faqh00101505_000

The Calligraphy Starter Kit or the related accessories are available for ScanNCut DX machines only.
The countries of sale are limited.
The screens in this FAQ differ depending on your model and the purchased pattern collection.

The cutting machine where the “Pattern collection” was activated can be changed to other cutting machines up to two times.

Log in to CanvasWorkspace (Web). <https://canvasworkspace.brother.com>
Click in the upper-right corner of the screen.
Click the [Pattern Collection Activation].
Select the “Pattern collection” you want to change in the [Activated Pattern Collection] list.
Click [Machine Registration Change].
Select the machine in the [Choose from the Registered Machines] list.
Make sure you select the machine you want to change.
You can only change the machines up to two times.

If the machine does not appear on the screen, the machine may not be registered in your CanvasWorkspace.
Check that the machine is registered correctly from the [Machine(s) Registration] on the screen in the step 3.
Check the machine name and number in the [Linked Machines(s)] menu, and then click [Activate] button.
Click [OK] in the next screen.

Try sending a design from the "Pattern collection" to your machine to make sure it works.