HL-L9310CDW
FAQs & Troubleshooting |
HL-L9310CDW
Date: 22/02/2021 ID: faq00100424_000
"Unsupported data for direct print: 3020" message is printed after the document.
If the message "Unsupported data for direct print: 3020" is printed after the document, uninstall the printer driver and reinstall the Full Driver & Software Package / Full Software Package.
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Uninstall the Brother Driver.
> Click here to see how to uninstall the Brother Driver.If Brother Utilities is not listed, go to the next step to delete the printer driver manually.
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Delete the printer driver manually:
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Open the Control Panel.
> Click here to see how to open the Control Panel. - Click Hardware and Sound => Devices and Printers.
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Right-click on the printer driver and then left-click on Remove Device.
If the printer driver is not listed, go to the next step to download and install the printer driver.
- Click Yes to confirm that you want to delete the printer driver.
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Open the Control Panel.
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Download the latest Full Driver & Software Package / Full Software Package from the Downloads section and reinstall the drivers and software.
The installation instructions are available on the download page.
> Click here to download Full Driver & Software Package / Full Software Package in the Downloads section.
HL-L8260CDW, HL-L8360CDW, HL-L9310CDW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW
If you need further assistance, please contact Brother customer service:
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