FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 17/10/2019 ID: faqp00000450_005

I can no longer print from my computer via Bluetooth® even though I was able to print previously.

Please check the following points:


Is the printer turned on?
Is the media installed in the printer?
Are any print jobs stored in the print queue?

-> Remove print jobs and try printing again.


Is the printer offline?

-> If the printer is offline, close the print monitor screen and turn the printer power ON/OFF a few times.
    If the printer is still offline, restart your computer.


Are the Bluetooth settings ON?

-> Check if the Bluetooth function of your computer is ON.

-> Check if the Bluetooth icon is displayed on the LCD of the printer.

     If not, follow the steps below:

  1. Press the [Menu] button to select the [Bluetooth] menu, and then press the [OK] button.
  2. Select [On].

Is the printer paired with your computer?

-> If not, download and install the printer driver from the [Downloads] section of this website, and then pair the printer following the instructions in the installer.

Related Models

RJ-4230B, RJ-4250WB, TD-4550DNWB

If you need further assistance, please contact Brother customer service:

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