FAQs & Troubleshooting

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MFC-L8900CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-L8900CDW

Not your product?

Date: 25/03/2016 ID: faq00002955_000

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

Please check the following points.

Check 1
If you scanned using the Brother iPrint&Scan application, the version must be 1.07 or later. Confirm your Brother iPrint&Scan application is the latest version. If it is not the latest version, update the application for the Android™ mobile device and try scanning again.

Check 2
Did you scan the documents using your Brother machine? Brother Image Viewer will only view and edit documents that were scanned by a Brother machine. Also the file formats Brother Image Viewer supports are JPEG and PDF *1.
*1: Secure PDF files, signed PDF files, the PDF/A file format are not supported.

Check 3
The memory where the scanned data is saved might not be recognized.

 

  • If the USB cable is connected to Android™ mobile device, disconnect the USB cable.
  • If the SD card is inserted into Android™ mobile device, remove the SD card once and then insert it into the device again.

 

If the issue is not resolved, turn the power of Android™ mobile device OFF and then turn it ON again.

 

Related Models

ADS-1100W, ADS-1600W, ADS-2000, ADS-2100, ADS-2100e, ADS-2400N, ADS-2600W, ADS-2600We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-1610W, DCP-1615NW, DCP-1616NW, DCP-375CW, DCP-395CN, DCP-585CW, DCP-6690CW, DCP-7045N, DCP-8065DN, DCP-8085DN, DCP-9010CN, DCP-9015CDW, DCP-9040CN, DCP-9042CDN, DCP-9055CDN, DCP-B7535DW, DCP-J105, DCP-J1100DW, DCP-J140W, DCP-J152W, DCP-J172W, DCP-J315W, DCP-J4110DW, DCP-J4120DW, DCP-J515W, DCP-J525W, DCP-J552DW, DCP-J562DW, DCP-J572DW, DCP-J715W, DCP-J725DW, DCP-J752DW, DCP-J925DW, DCP-L2531DW, DCP-L2535DW, DCP-L2540DW, DCP-L2541DW, DCP-L2550DW, DCP-L5600DN, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, HL-L2380DW, HL-L2395DW, MFC-1910W, MFC-1911NW, MFC-1911W, MFC-1915W, MFC-1916NW, MFC-255CW, MFC-257CW, MFC-295CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-6490CW, MFC-6890CDW, MFC-7840N, MFC-7840W, MFC-7860DN, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8480DN, MFC-8860DN, MFC-8880DN, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9140CDN, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9335CDW, MFC-9340CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-B7715DW, MFC-J1300DW, MFC-J200, MFC-J2310, MFC-J2320, MFC-J2330DW, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J415W, MFC-J430W, MFC-J432W, MFC-J4410DW, MFC-J4510DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J491DW, MFC-J5320DW, MFC-J5330DW, MFC-J5720DW, MFC-J5730DW, MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6710DW, MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J690DW, MFC-J6910DW, MFC-J6920DW, MFC-J6930DW, MFC-J6935DW, MFC-J825DW, MFC-J870DW, MFC-J880DW, MFC-J890DW, MFC-L2700DW, MFC-L2701DW, MFC-L2703DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T800W, MFC-T810W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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