FAQs & Troubleshooting

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MFC-1815

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 08/11/2018 ID: faq00002746_007

Select Receive mode.

The Receive Mode you choose for your Brother machine should be determined by the devices and features that share a telephone line with it. Review the information listed below to determine which Receive Mode best suits your needs.

 

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON A DEDICATED FAX LINE? (FAX ONLY MODE)

 

You should choose Fax Only Mode if you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes. When using this mode, your Brother machine will automatically answer every incoming call with fax-receiving tones after a certain number of rings. In Fax Only Mode, you can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer the call before your Brother machine does.

The Ring Delay setting determines the number of times your Brother machine rings before answering in Fax Only Mode.

 

To change your Brother machine's Ring Delay setting, follow these steps:

  1. Make sure you are in FAX mode.
     
  2. Press Menu.
     
  3. Press the Up or Down arrow key to choose Fax. Press OK.
     
  4. Press the Up or Down arrow key to choose Setup Receive. Press OK.
     
  5. Press the Up or Down arrow key to choose Ring Delay. Press OK.
     
  6. Press the Up or Down arrow key to choose how many times the line rings before the machine answers. Press OK.
     
  7. Press Stop/Exit.

 

To put your Brother machine in Fax Only Mode, follow these steps:

 

  1. Press Menu.
     
  2. Press the Up or Down arrow key to choose Initial Setup. Press OK.
     
  3. Press the Up or Down arrow key to choose Receive Mode. Press OK.
     
  4. Press the Up or Down arrow key to choose Fax Only. Press OK.
     
  5. Press Stop/Exit.

 

 

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS YOUR TELEPHONE? (FAX/TEL MODE)

 

 

You should choose Fax/Tel Mode when your Brother machine shares a telephone line with extension telephones. In Fax/Tel Mode, your Brother machine automatically answers every call upon completion of the Ring Delay unless you answer first. Ring Delay is the number of times your Brother machine and all telephones on the same line will ring before the Brother machine answers the call.

 

 

  • If the call is a fax, your Brother machine will receive and print it.
     
  • If the call is a voice call, your Brother machine will signal you with a double ring called F/T Ring Time that is different from standard telephone ring. This double-ring is your signal to pick up the voice call.
     
  • If you answer the call by lifting the handset of the machine and hear a beep every 3 seconds indicating an automatic fax, or silence indicating a manual fax, press Start, then press 2 to receive the fax.

 

 

If your Brother machine's Easy Receive or Fax Detect function is enabled, then you do not have to press Start to receive a fax. Simply wait until you hear your Brother machine's receiving tones and hang up the handset and your machine should receive the incoming fax automatically.

 

If you answer a voice call by lifting the handset of the machine, you can answer the call by pressing Hook/Hold or Tel/Mute on the Brother machine.

 

To change your Brother machine's Ring Delay setting, follow these steps:

  1. Make sure you are in FAX mode.
     
  2. Press Menu.
     
  3. Press the Up or Down arrow key to choose Fax. Press OK.
     
  4. Press the Up or Down arrow key to choose Setup Receive. Press OK.
     
  5. Press the Up or Down arrow key to choose Ring Delay. Press OK.
     
  6. Press the Up or Down arrow key to choose how many times the line rings before the machine answers. Press OK.
     
  7. Press Stop/Exit.

 

 

To change your Brother machine's F/T Ring Time setting, follow these steps:

  1. Make sure you are in FAX mode.
     
  2. Press the Up or Down arrow key to choose Fax. Press OK.
     
  3. Press the Up or Down arrow key to choose Setup Receive. Press OK.
     
  4. Press the Up or Down arrow key to choose F/T Ring Time. Press OK.
     
  5. Press the Up or Down arrow key to choose how long the machine will ring to alert you that you have a voice call. Press OK.
     
  6. Press Stop/Exit.

 

 

To put your Brother machine in Fax/Tel Mode, follow these steps:

  1. Press Menu.
     
  2. Press the Up or Down arrow key to choose Initial Setup. Press OK.
     
  3. Press the Up or Down arrow key to choose Receive Mode. Press OK.
     
  4. Press the Up or Down arrow key to choose Fax/Tel. Press OK.
     
  5. Press Stop/Exit.

 

 

DO YOU WANT TO MANUALLY ANSWER EVERY INCOMING FAX? (MANUAL MODE)

 

 

In Manual Mode, your Brother machine will not answer the line automatically. Manual Mode requires you to answer every incoming call by lifting the handset of a telephone that shares the line with your Brother machine.

 

 

  • If the incoming call is a voice call, then complete the call as you normally would.
     
  • If you answer the call by lifting the handset of the machine and hear a beep every 3 seconds indicating an automatic fax, or silence indicating a manual fax, press Start, then press 2 to receive the fax.
     
If your Brother machine's Easy Receive or Fax Detect function is enabled, then you do not have to press Start to receive a fax. Simply wait until you hear your Brother machine's receiving tones and hang up the handset and your machine should receive the incoming fax automatically

 

 

 

To put your Brother machine in Manual Mode, follow these steps:

  1. Press Menu.
     
  2. Press the Up or Down arrow key to choose Initial Setup. Press OK.
     
  3. Press the Up or Down arrow key to choose Receive Mode. Press OK.
     
  4. Press the Up or Down arrow key to choose Manual. Press OK.
     
  5. Press Stop/Exit.

 

 

To turn Easy Receive or Fax Detect on, follow these steps:

  1. Make sure you are in FAX mode.
     
  2. Press the Up or Down arrow key to choose Fax. Press OK.
     
  3. Press the Up or Down arrow key to choose Setup Receive. Press OK.
     
  4. Press the Up or Down arrow key to choose Easy Receive or Fax Detect. Press OK.
     
  5. Press the Up or Down arrow key to choose On. Press OK.
     
  6. Press Stop/Exit.

Related Models

MFC-1815, MFC-1905, MFC-1915W, MFC-1916NW

If you need further assistance, please contact Brother customer service:

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