If you are having difficulty receiving faxes, please follow the instructions below:

 

1. Verify your Brother machine has a dial tone. (Click here to see how to verify that my Brother machine has a dial tone.)

    

   • If there is dial tone, go to STEP 3.
      
   • If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack (socket) to the wall telephone jack (socket).

      

     • If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack (socket) and the Brother machine, please remove them. Removing these devices assists in determining if the issue is related to the device or the Brother machine.
        
     • If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc). However, a telephone line must be connected to the Brother machine's LINE jack (socket).

    

2. If there is still no dial tone, click here.
    
3. Verify the receive mode is set correctly.(Click here to see how to verify the correct receive mode.)

4. If you are using Voice Over Internet Protocol (VOIP) (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line), review the information listed below.
   
   Voice Over Internet Protocol (VOIP) is not a marketed feature of your Brother machine, however there is a "Compatibility" setting available with this machine that may assist with sending and receiving faxes when using this service. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust the "Compatibility" setting, follow the steps listed below.

    

   1. Press Menu.
       
   2. Press the Up or Down arrow key to choose Fax. Press OK.
       
   3. Press the Up or Down arrow key to choose Miscellaneous. Press OK.
       
   4. Press the Up or Down arrow key to choose Compatibility. Press OK.
       
   5. Press the Up or Down arrow key to choose Basic (for VoIP). Press OK.
      NOTE: Basic reduces the modem speed to 9600 bps.
       
   6. Press Stop/Exit.

If, after following the instructions, you continue to experience problems with receiving faxes, your unit may require service. Contact Brother Customer Service from the "Contact Us" section.