FAQs & Troubleshooting

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HL-5380DN

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-5380DN

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Date: 27/11/2008 ID: faq00000307_009

"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?

Note: The LCD names for the paper trays are as follows.

 Tray type  Tray name
 Standard paper tray  TRAY1
 Optional Lower tray  TRAY2 or TRAY3

 

If a paper jam occurs inside the paper tray, follow these steps:


  1. Pull the paper tray completely out of the printer.

  2. Use both hands to slowly pull out the jammed paper.

  3. Put paper below the maximum paper mark. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  4. Put the paper tray firmly back in the printer.

  5. Open the front cover and close it to resume printing.

    DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.

Related Models

HL-5380DN

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