Please check the following points to solve the problem:

• Open the back cover and make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. The back cover should remain open when printing envelopes.
  
  
  
  
  

If the Creases / Wrinkling still remain, please select Plain Paper in the printer driver settings.
It may be possible to remove some print by rubbing the surface of the envelope when the media type is set as Plain Paper.