FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 18/06/2015 ID: faq00000537_004

The keys on the control panel do not respond or triple beep when I press them.

If the keys on the control panel do not respond or triple beep when you press them, follow the steps below:


  1. Unplug the Brother machine from the electrical outlet, wait 30 seconds and then plug it back in.

    (If applicable)
    Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages.

  2. Check the machine's display (hereinafter called LCD).


    1. If the LCD displays the date and time or some other menu, go to STEP 3.
    2. If the LCD displays an error message (example: "Unable to...", "Paper Jam" .etc) or status message (example: Toner Low), refer to "FAQs & Troubleshooting" for information on the error message you are receiving.
    3. If the display is blank:


      1. Verify the power cord is connected. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet. Removing this device assists in determining if the issue (blank LCD) is related to the device or the Brother machine.
      2. Verify the unit is powered ON. The Brother machine has an ON/OFF key. In OFF mode, the display will be blank.

    To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with both standard A.C. power cords and telephone line cords. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through telephone line.

  3. Press the keys to see if they respond.
    For example: if you press Settings or Menu, the menu options should be displayed on the LCD. If you press one of Dial pad (if applicable for your machine) the number should appear on the LCD display.
  4. If every key still triple beeps or does not respond, gently massage each key on the control panel in a circular motion to dislodge any stuck keys. You should do this regardless of whether or not any of the keys appear to be stuck. Then test the functionality of the control panel again, using Settings, Menu or Dial pad.

If none of the keys are stuck, or if freeing a stuck key did not resolve the issue, the machine will require service.
Contact Brother Customer Service from "Contact Us".


Related Models

DCP-1510, DCP-1511, DCP-1514, DCP-1601, DCP-1610W, DCP-1615NW, DCP-1616NW, DCP-8110D, DCP-8155DN, DCP-J100, DCP-J105, DCP-J152W, DCP-J572DW, DCP-T300, DCP-T310, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, MFC-1810, MFC-1811, MFC-1815, MFC-1901, MFC-1905, MFC-1910W, MFC-1911NW, MFC-1911W, MFC-1915W, MFC-1916NW, MFC-8510DN, MFC-8910DW, MFC-8950DW, MFC-J200, MFC-J245, MFC-J470DW, MFC-J475DW, MFC-J480DW, MFC-J491DW, MFC-J5845DW, MFC-J5945DW, MFC-J6545DW, MFC-J690DW, MFC-J6945DW, MFC-J890DW, MFC-L2700D, MFC-L2700DW, MFC-L2701D, MFC-L2701DW, MFC-L2703DW, MFC-T4500DW, MFC-T800W, MFC-T810W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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