If the above message appears, verify the following steps to resolve the issue.
NOTE: The screens may differ depending on operating system being used and your Brother machine.

1. Make sure that your Brother machine is ON.
    
2. Check that the machine's display or LED is not indicating an error. If it is you will need to resolve this before installing the software.
3. Check that the cable is connected in the correct socket marked with a USB symbol.

   If you are unable to find USB port, see the Quick Setup Guide, Online User's Guide or User's Guide, available in the Manuals section of this web site.
   > Click here to go to the Manuals section and see the latest version of each guide.

4. Verify the USB cable you are using meets the required specifications and connections listed below:

    

   1. We recommend the USB 3.0 cable that come with your Brother machine or is a A/B device cable and shorter than 2 meter (6 feet). Although the connectivity may still be good with a longer cable, Brother suggests that the shorter the cable is, the better the rate of success will be.

       

   2. Verify the USB cable is NOT USB to Parallel. If so, you must replace the cable.
       
   3. If you are using a USB hub, disconnect the USB cable from the hub and connect it directly to the computer.

   Do not connect the machine to a USB port on a keyboard or a non powered USB hub.

   4. If a USB card was installed on the computer, remove the cable from the port attached to the card and connect the cable to the USB port that came with the computer.
       
   5. If the cable you are using and the connection to your computer meets the requirements listed above, go to Step 5.
5. Disconnect the USB cable from the computer and the machine, then connect again. Wait a few minutes and then click Refresh to search for the device again. If the issue still continues, go to Step 6.
    
6. Try connecting to a different port on the computer. Wait a few minutes and then click Refresh to search for the device again. If the issue still continues, go to Step 7.

   The front USB ports on some computers will not recognize the Brother machine. Try a port in the back or another available port if possible.

7. Try another identical USB cable. Wait a few minutes and then click Refresh to search for the device again. If the issue still continues, cancel the installation and go to Step 8.
    
8. Use the "Uninstall Tool" to reactivate the Plug&Play on your computer and retry to install the software.

   When you reinstall the Brother driver, verify you are logged on to the computer with Administrator rights.

9. Make sure that the Device Manager recognizes your Brother machine.

    

   1. Open the Device Manager.
      
      (Windows 7)
      Click (Start) => Control Panel => Hardware and Sound => Click Device Manager under Devices and Printers section.
      
      (Windows 8)
      1. Open the Control Panel. (Click here to see how to open the Control Panel.)
      2. Click Hardware and Sound => Click Device Manager under Devices and Printers section.
      (Windows 10/ Windows 11)
      Right-click Start, and then click Device Manager.

      When the User Account Control screen appears, do the followings.

      • For Users who have administrator rights: Click Continue or Yes.
      • Users who do not have administrator rights: Enter the administrator password and click OK or Yes.
   2. Click Processor and check if AMD is shown under Processor.
      • If the AMD is shown, go to Step 9-c.
      • If not, contact Brother Customer Service from the "Contact Us" section.
   3. Choose View => Show hidden devices.
      
   4. Click the triangle mark or + next to Other Devices.
   5. Right click on the yellow mark with the Brother machine's name and choose Uninstall. Then close the Device Manager.
      
   6. Disconnect the Brother machine and restart the computer.
   7. After restarting the computer, retry to install the software.
      We recommend using the USB 2.0 cable or the USB 2.0 port of your computer.

If the computer still does not detect the machine, contact Brother Customer Service from the "Contact Us" section.