DCP-L2640DW
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FAQs & Troubleshooting |
DCP-L2640DW
Date: 07/09/2023 ID: faq00002739_011
Cannot Scan ##
The machine has a mechanical issue.
Remove the document.
Press and hold 
(Power) to turn the machine off, and then turn it on again.
If the issue continues, call Brother customer service.
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If your Brother machine has 2-Sided(Duplex) Scanning feature:
The document is too long for 2-sided(duplex) scanning.
Press
(Cancel). For 2-sided(duplex) scanning, use A4, Letter, Legal or Folio size paper.
Other paper must be within the following size:
Length: 147.3 to 355.6 mm (5.8 to 14.0 in)
Width: 105 to 215.9 mm (4.1 to 8.5 in)
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If your machine has FAX function:
We recommend transferring your faxes to another fax machine or to your computer before turning off the Brother machine.
DCP-B7600D(B), DCP-B7620DW(B), DCP-B7640DW(B), DCP-L2600D, DCP-L2605DW, DCP-L2625DW, DCP-L2640DW, DCP-L2680DW, DCP-L3520CDW, DCP-L3560CDW, DCP-L5510DN, DCP-L5510DW, DCP-L5660DN, HL-L2464DW, HL-L2480DW, MFC-B7810DW(B), MFC-B7811DW, MFC-L2800DW, MFC-L2805DW, MFC-L2806DW, MFC-L2820DW, MFC-L2861DW, MFC-L2880DW(XL), MFC-L2885DW, MFC-L2886DW, MFC-L2920DW, MFC-L3720CDW, MFC-L3755CDW, MFC-L3760CDW, MFC-L3780CDW, MFC-L5710DN, MFC-L5710DW, MFC-L5715DW, MFC-L5915DW, MFC-L6710DW, MFC-L6720DW, MFC-L6910DN, MFC-L6915DW, MFC-L8340CDW, MFC-L8390CDW, MFC-L9630CDN, MFC-L9670CDN
If you need further assistance, please contact Brother customer service:
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