MFC-J4710DW
FAQs & Troubleshooting |
MFC-J4710DW
Date: 27/11/2018 ID: faq00002544_010
When I make a copy the image or text is cut off.
This issue may occur if the document is placed incorrectly on the flat scanner glass or the paper is loaded incorrectly in the paper tray or the paper size and tray settings are not programmed as needed.
- Place the document on the flat scanner glass correctly
- Changing the paper size setting
- Changing the paper tray setting
Place the document on the flat scanner glass correctly
If you use the scanner glass, place the document you want to copy face down on the flat scanner glass.
Use the document guide lines in the upper-left corner of the flat scanner glass to help you position your document.
Changing the paper size setting
When you change the size of the paper you load into your Brother machine, you must also change the paper size setting.
Changing the paper tray setting
Your Brother machine will automatically default to Tray#1 when making copies. You can change the default tray the machine will use when making copies OR you can change the tray selection temporarily for the next copy. Auto Tray Select will allow your machine to feed paper from either Tray#1 or Tray #2, using the paper type and size settings from the Copy Settings table.
Changing the default tray in Copy mode
- Press .
- Press All Settings.
- Swipe up or down, or press the Up or Down arrow key to display General Setup.
- Press General Setup.
- Swipe up or down, or press the Up or Down arrow key to display Tray Setting.
- Press Tray Setting.
- Press Tray Use: Copy.
- Press Tray #1, Tray #2 or Auto Tray Select.
- Press .
Changing the tray selection for next copy only
- Load your document.
- Press Copy.
- Enter the number of copies you want.
- Press Options.
- Swipe up or down, or press the Up or Down arrow key to display Tray Select.
- Press Tray Select.
- Press Tray #1, Tray #2 or Auto Tray Select.
- Press Black (Mono) Start or Color (Colour) Start.
MFC-J4710DW
If you need further assistance, please contact Brother customer service:
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