My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:
- Parts of your printed documents or PC-FAX jobs are missing
- A blue screen appears on your computer screen when you try to print
To be able to print again and use PC-FAX on your Brother machine, click the KBXXXXXXX update link for your Windows 10 version to download the correct patch file provided by Microsoft™: To be able to print again and use PC-FAX on your Brother machine, do the following:
|Windows 10 Version||Update Version|
To check your Windows 10 version, click Start > Settings > Update & Security > View update history.
DCP-110C, DCP-115C, DCP-120C, DCP-130C, DCP-135C, DCP-145C, DCP-150C, DCP-1510, DCP-155C, DCP-1610W, DCP-165C, DCP-185C, DCP-195C, DCP-330C, DCP-350C, DCP-375CW, DCP-385C, DCP-395CN, DCP-540CN, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7030, DCP-7040, DCP-7055, DCP-7065DN, DCP-8020, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, DCP-8070D, DCP-8085DN, DCP-8110D, DCP-8110DN, DCP-8155DN, DCP-9010CN, DCP-9040CN, DCP-9042CDN, DCP-J100, DCP-J105, DCP-J125, DCP-J315W, DCP-J515W, DCP-J525W, DCP-J715W, DCP-J725DW, DCP-J925DW, DCP-L2535D , DCP-L2540DW, DCP-L2550DW, DCP-L3510CDW, DCP-L3551CDW, DCP-L5500D, DCP-T220, DCP-T300, DCP-T310, DCP-T420W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T700W, DCP-T710W, DCP-T720DW, DCP-T820DW, FAX-1820C, FAX-1840C, FAX-2480C, FAX-2820, FAX-2840, FAX-2850, FAX-2920, FAX-2950, FAX-8360P, HL-1110, HL-1210W, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2030, HL-2035, HL-2040, HL-2070N, HL-2130, HL-2140, HL-2150N, HL-2170W, HL-2240D, HL-2250DN, HL-2270DW, HL-2460, HL-2600CN, HL-2700CN, HL-3040CN, HL-3070CW, HL-3150CDN, HL-3170CDW, HL-3260N, HL-3450CN, HL-4000CN, HL-4040CN, HL-4050CDN, HL-4150CDN, HL-4200CN, HL-4570CDW, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5270DN, HL-5340D, HL-5350DN, HL-5370DW, HL-5380DN, HL-5440D, HL-5450DN, HL-5470DW, HL-6050D, HL-6050DN, HL-6180DW, HL-7050N, HL-8050N, HL-L2320D, HL-L2335D, HL-L2365DW, HL-L2370DN, HL-L2375DW, HL-L3270CDW, HL-L5000D, HL-L5200DW, HL-L6200DW, HL-L6400DW, HL-L8350CDW, HL-L8360CDW, HL-T4000DW, MFC-1810, MFC-1815, MFC-1910W, MFC-1915W, MFC-210C, MFC-215C, MFC-230C, MFC-235C, MFC-240C, MFC-250C, MFC-255CW, MFC-260C, MFC-265C, MFC-290C, MFC-295CN, MFC-3100C, MFC-3220C, MFC-3240C, MFC-3360C, MFC-3420C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-440CN, MFC-465CN, MFC-4800, MFC-490CW, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-7220, MFC-7225N, MFC-7320, MFC-7340, MFC-7360, MFC-7420, MFC-7440N, MFC-7450, MFC-7470D, MFC-7820N, MFC-7840N, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8440, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8820D, MFC-8840D, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8880DN, MFC-8890DW, MFC-8910DW, MFC-9010CN, MFC-9120CN, MFC-9140CDN, MFC-9160, MFC-9180, MFC-9320CW, MFC-9330CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9660, MFC-9840CDW, MFC-9880, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J220, MFC-J2320, MFC-J2330DW, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J410, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J870DW, MFC-L2700D, MFC-L2700DW, MFC-L2715DW, MFC-L2740DW, MFC-L2750DW, MFC-L3750CDW, MFC-L5755DW, MFC-L5900DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T800W, MFC-T910DW, MFC-T920DW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.