FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 17/05/2013 ID: faq00002531_000

How do I clean the print head?

Clean the print head when you want to improve the print quality and also as part of your routine maintenance.

After you have just used the fax machine some internal parts of the fax machine are extremely HOT! So please be careful.


  1. Unplug the telephone line cord and the power cord for safety.
  2. Open the top cover by lifting the lever on the right side of the top cover.
  3. Take out the print cartridge.
  4. To clean your fax machine's print head, wipe the print head with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol.
  5. Wait until the alcohol on the print head is completely dry.
  6. Install the print cartridge. Please refer  "How to I replace the ribbon?"
  7. Close the top cover. Press down on both sides of the top cover until it clicks.

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If you need further assistance, please contact Brother customer service:

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