FAQs & Troubleshooting

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ADS-4300N

FAQs & Troubleshooting

FAQs & Troubleshooting

ADS-4300N

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Date: 23/06/2023 ID: faq00100466_504

Your Brother Machine Cannot Scan over the Network

Cause Action
You did not select Accept in the security alert dialog box during the Brother Device installation, applications’ start-up process, or when using the scanning features.

If you did not select Accept in the security alert dialog box, the firewall function of your security software may be denying access. Some security software may block access without showing a security alert dialog box.

To allow access, see your security software instructions or ask the manufacturer.

Your security software blocks your machine's access to the network. (The Network scanning feature does not work. )
  • Windows

    Configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, type the information below:

    • in Name:

      Type any description, for example Brother NetScan.

    • in Port number:

      Type 54925.

    • in Protocol:

      UDP is selected.

    See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

  • Mac

    Reinstall the driver.

Your security software blocks your machine's access to the network.

The following port numbers are used for Brother network features:

  • Network scanning

    Port number 5566/Protocol TCP

  • Network scanning (Brother iPrint&Scan)

    Port number 54921/Protocol TCP

  • BRAdmin Light

    Port number 161/Protocol UDP

For information about how to open the port, see the security software instructions or ask the manufacturer.

Your Brother machine was not assigned an available IP address.

Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

You cannot connect the Brother machine to the network using wireless capabilities.

  • ADS-4700W/ADS-4900W

    Press image Settings > Network > WLAN(Wi-Fi) > WLAN Status > Status. If the LCD displays Connection Failed, ask your network administrator if your IP address is valid.

Because the machine does not support Kerberos authentication, Network scanning cannot be used.

Change the server settings or change the destination folder where your document will be stored in the Scan to Network Profile from Web Based Management.

Your Brother machine is connected to a different wireless network.

(ADS-4900W)

Check the LCD to see your connection status.
  • image

    Your machine is connected to the wireless network.

  • image

    The wireless setting is disabled. To connect to the wireless network, press image > WLAN(Wi-Fi) Enable, and then change the setting to On.

  • image

    Your machine is connected to the Wi-Fi Direct network.

  • image

    Your machine is not connected to the Wi-Fi Direct network. Press image > Wi-Fi Direct Enable, and then change the setting to On.

If you have checked and tried all of the actions, but your machine still cannot scan, uninstall the Brother software and drivers and reinstall them.

Related FAQs

Related Models

ADS-4300N, ADS-4700W, ADS-4900W

If you need further assistance, please contact Brother customer service:

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