FAQs & Troubleshooting

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CM550DX/ CM550

FAQs & Troubleshooting

FAQs & Troubleshooting

CM550DX/ CM550

Not your product?

Date: 22/10/2015 ID: faqh00100146_000

The 12" × 24" (305 mm × 610 mm) mat cannot be used with scanning function.

Possible Causes (or Results)

You might be using a "12" × 24" (305 mm × 610 mm)" mat with the "Scanning Functions".

 

Solutions

In Scanning Function like "Direct Cut" mode, "Scan to Cut Data" mode and "Scan to USB" mode, the optional 12" × 24" (305 mm × 610 mm) mat cannot be used.

Use the optional 12" × 12" (305 mm × 305 mm) mat in Scanning Function.

In "Direct Cut" mode, the optional Scanning Mat cannot be used.

 

Related Models

CM110, CM550DX/ CM550

If you need further assistance, please contact Brother customer service:

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