FAQs & Troubleshooting

Close

MFC-J5910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J5910DW

Not your product?

Date: 25/03/2016 ID: faq00002968_000

A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.

The cause of this situation is the Scan Settings within the Brother iPrint&Scan application.

If the Scan Settings are set as "Scan Type: Color(Fast)" and "Document size: 3.5" x 5" (9 x 13 cm)", a margin will appear on the right side of the scanned document.

To solve this problem, change the Scan Type from Color(Fast) to Color and try scanning again.

 

 

scan setting color

 

 

Related Models

DCP-1610W, DCP-375CW, DCP-395CN, DCP-585CW, DCP-6690CW, DCP-8065DN, DCP-8085DN, DCP-8110DN, DCP-8155DN, DCP-9010CN, DCP-9040CN, DCP-9042CDN, DCP-J105, DCP-J315W, DCP-J515W, DCP-J525W, DCP-J715W, DCP-J725DW, DCP-J925DW, DCP-L2540DW, DCP-L2550DW, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, MFC-1910W, MFC-1915W, MFC-255CW, MFC-295CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-6490CW, MFC-7840N, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8860DN, MFC-8880DN, MFC-8890DW, MFC-8910DW, MFC-9010CN, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J2320, MFC-J2330DW, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J870DW, MFC-L2700DW, MFC-L2715DW, MFC-L2740DW, MFC-L2750DW, MFC-L5755DW, MFC-L5900DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T800W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.