PT-D800W
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FAQs & Troubleshooting |
What do the indicator lights mean?
The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.
 or  or 
|
Indicator is lit in the color shown |
 or  or  |
Indicator is flashing in the color shown |
|
Indicator can be off, lit or flashing in any color |
|
Indicator is off |
[Indicators and conditions]
Click “Condition” with a hyperlink to see its “Cause” and “Solution”.
Label, Power indicator
| Indicator | Condition | |
|---|---|---|
 |
 |
|
|
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Power is turning off Top cover open |
|
|
Idle mode Initializing mode Tape feed and cutting mode |
|
(1 time in 1 second) |
Transferring data |
|
|
Now cooling |
|
|
System error |
|
(1 time in 1 second) |
|
USB host power supply excessive voltage error |
|
(1 time in 2 seconds) |
|
Label holder error |
|
(2 times in 1.8 seconds) |
|
Adapter error |
|
|
In boot mode |
|
|
Reset mode (when the mode is starting) |
|
|
Reset mode (when the button is pressed 2/4/6 times) |
|
(3 times) |
(3 times) |
Reset mode (when reset is confirmed) |
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|
Mass storage mode |
(Once) |
|
Mass storage processing mode |
|
|
Printing mode |
|
(1 time in 1 second) |
|
Receiving data |
|
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
Memory full error Communication error |
|
|
When blinking alternately : Cutter error When blinking simultaneously : High temperature error |
|
(2 times in 1.8 seconds) |
|
Non-compliant tape error |
|
(1 time in 1 second) |
|
Wrong media error |
|
(2 times in 1.8 seconds) |
|
No cassette error Media end error |
|
|
Top cover open error when printing |
|
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
High-resolution/high speed printing error |
|
|
Black mark not detected error |
Battery indicator
| Indicator | Condition | |
|---|---|---|
 |
|
|
|
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Rechargeable battery power: full |
|
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Charging |
|
(1 time in 4 seconds) |
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Rechargeable battery power: half |
|
(1 time in 2 seconds) |
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Rechargeable battery power: low |
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Rechargeable battery error |
|
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Rechargeable battery power: empty |
|
|
Adapter connection/disconnection error |
Wi-Fi® indicator
| Indicator | Condition | |
|---|---|---|
 |
|
|
|
|
No available WPS access point was found |
|
|
WPS access point connection error |
|
(2 times in 1.8 seconds) |
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Incorrect security settings |
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(2 times in 1.8 seconds) |
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WPS access point search error |
|
|
Wi-Fi on, not connected |
|
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Wi-Fi on, connected |
|
|
Wi-Fi off |
[Causes and Solutions]
Label, Power indicator
| Condition | Cause | Solution |
|---|---|---|
| Now cooling | The thermal head is too hot. The printer stops and resumes printing only after the thermal head has cooled down. The head may become too hot if you are printing a large number of labels. When the thermal head becomes too hot, it may produce imaging on the labels in areas not intended to be printed. This condition may occur more often when the printer is used at high altitude (more than 10,000 ft (3,048 m)) due to a lower air density available to cool the printer. |
To avoid or delay overheating, make sure the printer has adequate ventilation and is not located in an enclosed space. Do not use the printer continuously or the print head will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down. Wait for approximately 5 minutes. |
| System error | - | Try turning the printer on and off. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| USB host power supply excessive voltage error | USB host overcurrent is detected. |
If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| Label holder error | The holder for label is not working properly. |
If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| Adapter error | An incompatible AC adapter is connected. | Connect a correct adapter. (DC IN 24V) |
| In boot mode | - | To resolve the issue, contact your Brother dealer or Brother customer service for assistance. |
| Memory full error Communication error |
The size of the data sent from the computer is different from the expected size or the data checksum is incorrect. | Resend the data. If the error occurs again, check the data because there may be a problem in the data. |
| When blinking alternately : Cutter error When blinking simultaneously : High temperature error |
|
|
| Non-compliant tape error | When the user inserted the noncompliant tape. | Install a compatible tape. (Refer to "How to insert a tape cassette".) |
| Wrong media error | The tape width specified in the printer driver or P-touch Editor does not match the tape that is installed. |
|
| No cassette error Media end error |
Appears when printing with no label cassette installed. | "No cassette error" --> Install the label cassette. "Media end error" --> Because you have reached the end of the tape, replace the tape cassette. (Refer to "How to insert a tape cassette".) |
| Top cover open error when printing | Pressed the Print button with cover opened. | Close the cover completely. |
| High-resolution/high speed printing error | Cannot print labels in high-resolution mode when non-supported media (fabric tape, heat shrink tube etc.) is installed in the printer. | Print using laminated tape with black ink. |
| Black mark not detected error | No tape remains. | Check the remaining amount of tape. |
Battery indicator
Wi-Fi indicator
