MFC-J825DW

FAQs & Troubleshooting

No Paper Fed

There are several reasons that the Brother machine displays "No paper Fed". Try to follow each step to clear the "No Paper Fed" message.

Cause 1: The Photo Bypass Tray is in the Photo printing position.
Cause 2: The machine is out of paper or paper is not properly loaded in the paper tray
Cause 3: The paper is jammed in the machine
Cause 4: Paper dust has accumulated on the surface of the paper pick-up rollers.
Cause 5: The Jam Clear Cover is not closed properly

Cause1:

The Photo Bypass Tray is in the Photo printing position

If you do not return the photo bypass tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper.
Verify that the Photo Bypass Tray is in the Normal printing position.

Photo Bypass tray in the normal printing position

Photo Bypass tray in the photo printing position

Cause2:

The Brother machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:
- Refill the paper in the paper tray
- Remove the paper and load it again
Press Black(Mono) Start or Color(Colour) Start.

To see how to load paper click here.

Cause3:

The paper is jammed in the machine. Remove the jammed paper

To see how to remove the jammed paper click here.

If this error occurs often during 2-sided(duplex) copy or 2-sided(duplex) print, the paper feed rollers may be stained with ink. Clean the paper feed rollers. Follow these steps:

Unplug your Brother machine from the AC power outlet (electrical socket). Pull the paper tray (1) completely out of the machine.

If the paper support flap is open, close it, and then close the paper support.
Clean the front side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water, using a side-to-side motion. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
Lift the Jam Clear flap (2), and then clean the back side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
Put the paper tray firmly back in the machine.
Re-connect the power cord.

Do not use the machine again until the rollers are dry. Using the machine before the rollers are dry may cause paper feed problems.

Cause4:

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers. Follow these steps:

Unplug your Brother machine from the AC power outlet (electrical socket).
Pull the paper tray completely out of the machine.

If the machine starts to multi-feed the last few sheets of paper in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water.
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
Open the Jam Clear Cover (1) at the back of the machine.
Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
Close the Jam Clear Cover. Make sure the cover is closed completely.
Put the paper tray firmly back in the machine.
Re-connect the power cord.