PT-D800W
 |
FAQs & Troubleshooting |
What do the indicator lights mean?
The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colours and patterns.
 or  or 
|
Indicator is lit in the colour shown |
 or  or  |
Indicator is flashing in the colour shown |
|
Indicator can be off, lit or flashing in any colour |
|
Indicator is off |
[Indicators and conditions]
Click “Condition” with a hyperlink to see its “Cause” and “Solution”.
Label, Power indicator
Indicator
|
Condition |
|
|
|
|
|
|
|
Power is turning off Top cover open |
|
|
|
Idle mode Initialising mode Tape feed and cutting mode |
|
|
(1 time in 1 second) |
Transferring data |
|
|
|
Now cooling |
|
|
|
System error |
(1 time in 1 second) |
|
USB host power supply excessive voltage error |
(1 time in 2 seconds) |
|
|
(2 times in 1.8 seconds) |
|
|
|
|
|
|
|
|
Reset mode (when the mode is starting) |
|
|
|
Reset mode (when the button is pressed 2/4/6 times) |
(3 times) |
(3 times) |
Reset mode (when reset is confirmed) |
|
|
|
Mass storage mode |
(Once) |
|
Mass storage processing mode |
|
|
|
Printing mode |
|
(1 time in 1 second) |
|
Receiving data |
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
|
|
|
|
When blinking alternately : Cutter error |
|
(2 times in 1.8 seconds) |
|
|
|
(1 time in 1 second) |
|
|
(2 times in 1.8 seconds) |
|
|
|
|
|
|
|
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
|
|
|
|
|
Battery indicator
Indicator
|
Condition |
|
|
|
|
|
|
|
|
Rechargeable battery power: full |
|
|
|
Charging |
(1 time in 4 seconds) |
|
Rechargeable battery power: half |
(1 time in 2 seconds) |
|
Rechargeable battery power: low |
|
|
|
Rechargeable battery error |
|
|
|
Rechargeable battery power: empty |
|
|
|
|
Wi-Fi indicator
Indicator
|
Condition |
|
|
|
|
|
|
|
|
No available WPS access point was found |
|
|
|
WPS access point connection error |
(2 times in 1.8 seconds) |
|
Incorrect security settings |
(2 times in 1.8 seconds) |
|
WPS access point search error |
|
|
|
Wi-Fi on, not connected |
|
|
|
Wi-Fi on, connected |
|
|
|
Wi-Fi off |
[Causes and Solutions]
Label, Power indicator
|
Condition |
Cause |
Solution |
|
The thermal head is too hot. This condition may occur more often when the printer is used at high altitude (more than 10,000 ft (3,048 m)) due to a lower air density available to cool the printer.
|
To avoid or delay overheating, make sure the printer has adequate ventilation and is not located in an enclosed space. Wait for approximately 5 minutes. |
|
| System error |
-
|
Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| USB host power supply excessive voltage error |
USB host overcurrent is detected. |
If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| Label holder error | The holder for label is not working properly. |
If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| Adapter error | An incompatible AC adapter is connected. |
Connect the correct adapter. (DC IN 24V) |
| In boot mode |
-
|
To resolve the issue, contact your Brother dealer or Brother customer service for assistance. |
| Memory full error Communication error |
The size of the data sent from the computer is different from the expected size or the data checksum is incorrect. | Resend the data. If the error occurs again, check the data because there may be a problem in the data. |
| When blinking alternately : Cutter error When blinking simultaneously : High temperature error |
|
|
| Non-compliant tape error | When the user inserts noncompliant tape. | Install a compatible tape. (Refer to "See “How to install a Tape Cassette”.) |
| Wrong media error | The tape width specified in the printer driver or P-touch Editor does not match the tape that is installed. |
|
| Appears when printing with no label cassette installed. | ”No cassette error” → Install the label cassette. “Media end error” → Because you have reached the end of the tape, replace the tape cassette. (Refer to "See “How to install a Tape Cassette”.) |
|
| Top cover open error when printing | Pressed the Print button with cover opened. | Close the cover completely. |
| High-resolution/high speed printing error | Cannot print labels in high-resolution mode when non-supported media (fabric tape, heat shrink tube etc.) is installed in the printer. | Print using laminated tape with black ink. |
| Black mark not detected error | No tape remains. | Check the remaining amount of tape. |
Battery indicator
|
Condition |
Cause |
Solution |
| Adapter is connected / disconnected during printing with battery installed. |
|
Wi-Fi indicator
|
Condition |
Cause |
Solution |
| This printer does not support the authentication method and encryption mode that are specified for the WPS access point. |
Confirm and change the settings of the access point, or use another access point. |
|
| Found 2 access points or more, or no access point was found. | Try to search again. |
