MFC-8710DW
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FAQs & Troubleshooting |
Transfer faxes to the PC when my machine has a mechanical problem
You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:
- Init Unable XX
- Print Unable XX
- Scan Unable XX
- Fuser Error
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If you have pressed Menu on the control panel and chosen Service => Data Transfer => Fax Transfer to see if there are faxes in the machine's memory, press Stop/Exit.
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Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC.
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Make sure you have set PC Fax Receive on the machine. During setup the LCD will ask if you want to transfer the faxes to your PC.
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To transfer all faxes to your PC, press 1 (For touchscreen models, press Yes). You will be asked if you want a backup print.
To exit and leave the faxes in the memory, press 2 (For touchscreen models, press No). - Press Stop/Exit.
- If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine.
- For details about PC Fax Receive, see PC-FAX receiving in the Software User's Guide.
- If there is an error message on the LCD after the faxes have been tansferred, disconnect the machine from the power source for several minutes, and then reconnect it.
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