HL-5280DW

FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM DUPLEX" error appears on the LCD. What should I do?

If a paper jam occurs inside the duplex tray, follow these steps:

 

  1. Pull the duplex tray completely out of the printer.

  2. Pull the jammed paper out of the printer or the duplex tray.

  3. Put the duplex tray back in the printer.

 

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If you need further assistance, please contact Brother customer service:

Related Models

HL-5280DW

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