If the above message appears, verify the following points to resolve the issue.

NOTE: Illustrations are from a representative product and operating system, and may differ from your Brother machine and operating system.

1. Verify the network devices
2. Verify the firewall settings

1. Verify the network devices

Verify that all devices on the network where your PC and the Brother machine are connected work correctly.

• Turn off the Brother machine and turn it back on.

  The built-in network card may not work for some reason. Turn off the Brother machine and turn it back on, this will reset the network card.
   

• Verify the network connection between your PC and an access point.

  The network connection between your PC and an access point may be unavailable. Verify the network connection by browsing internet sites on your PC or sending and receiving emails over the internet to verify the network connection.
   

• Verify the network devices and connection cables on the network.

  The network devices and connection cables on the network where your PC and the Brother machine are connected may not work correctly. Verify the Link LED of your router or hub to make sure they work without any issues.
   

  • If the Link LED turns on or blinks, the network devices and connection cables work correctly. Go to the next point.
  • If the Link LED does not turn on or blink, the network devices or connection cables have issues. Connect the network cable to other ports or use another network cable.

• Turn off the router or switching hub and turn it back on.

  Your router or switching hub may not work correctly if you re-connect the cable or change the IP address many times over, even though all settings of IP address are correct. Turn off the router or switching hub and turn it back on, this will reset the router or switching hub.
   

• Verify the settings of all broadband routers and access points (only if a few broadband routers exist on the network).

  The settings of all broadband routers and access points may not be configured correctly if more than two broadband routers that have several LAN ports exist on the network as below. Verify that the settings of all broadband routers and access points are configured correctly.
  

  For detail on changing bridge mode (of the DHCP function etc.) of broadband routers, contact your broadband routers' manufacturer with the following information or refer to the manuals provided with your broadband router.

  • Your Brother machine could not be found over the network from your PC.
  • Your PC can access the internet.
  • Your Brother machine can connect to the broadband router.

   

2. Verify the Firewall settings

If Windows Firewall or the firewall function of security software is active, it may be rejecting the necessary network connection. Change the firewall settings by creating a firewall rule to allow communication or disabling the firewall on your computer.

After you have finished verifying the above points, try re-installing the driver and verifying whether the devices could be found or not.