Updated:02/07/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
2. 2.I tried to import a svg (Scalable Vector Graphics) file to the design page, but the imported data appeared as the data filled in one color on the design page.
3. 3.When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?
4. 4.Embroidery (.PES) files are not displayed as thumbnails in File Explorer. (Windows 8/8.1)
5. 5.When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.