Updated:16/07/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.Embroidery (PES) files are not displayed as thumbnails in Windows Explorer. (Windows 7 and Windows Vista)
2. 2.Precautions for using the "PE-DESIGN Software Key"
3. 3.When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
4. 4.The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
5. 5.I tried to install PE-DESIGN or remove PE-DESIGN again and again, but I failed it.