Updated:15/07/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.Precautions for using the "PE-DESIGN Software Key"
2. 2.Embroidery (PES) files are not displayed as thumbnails in Windows Explorer. (Windows 7 and Windows Vista)
3. 3.When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
4. 4.I tried to install PE-DESIGN or remove PE-DESIGN again and again, but I failed it.
5. 5.I tried to import a svg (Scalable Vector Graphics) file to the design page, but the imported data appeared as the data filled in one color on the design page.