Updated:16/07/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.I still receive the error message "Paper Jam" after I removed the jammed paper.
2. 2.I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3. 3.Cannot Detect
4. 4.When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
5. 5.I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.