FAQs & Troubleshooting
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165 Results
- 1How do I transfer label or slip templates?
- 2Use Remote Update to download files to your printer from an FTP server
- 3The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6Will my printer automatically turn itself off?
- 7What methods can I use to configure wireless settings?
- 8How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 9What Android™ mobile application can I use?
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 13When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 14How do I reset Wi-Fi® setting?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17I cannot print after updating the firmware or font data.
- 18I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 19The LED indicator or the LCD is not lit.
- 20What is the JPEG printing and how can I use it?
- 21I cannot connect my printer to a Windows 11 computer via USB.
- 22How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23How to open the Devices and Printers window
- 24When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 25The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 26How do I transfer label templates with P-touch Transfer Express?
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31The paper settings specified from the server computer are not reflected on the client computer.
- 32How to charge the rechargeable Li-ion battery
- 33How do I connect my computer to the printer using the Wireless Direct mode?
- 34The printer does not print or a printing error occurs.
- 35Using the Communication Settings (for Windows)
- 36How do I uninstall the printer driver?
- 37I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 40Installing a CA certificate
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42What iOS mobile application can I use?
- 43I cannot connect my machine to the wireless network.
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45How to connect to a DC power socket (Optional)
- 46When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 47The printed label length is not as expected.
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac