FAQs & Troubleshooting
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182 Results
- 1What methods can I use to configure wireless settings?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3How do I insert/change the paper or label roll?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 8How do I transfer label or slip templates?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13Use Remote Update to download files to your printer from an FTP server
- 14My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How to install the rechargeable Li-ion battery
- 19How do I clean my machine?
- 20I cannot install the printer driver or print in Windows 11.
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot connect my printer to a Windows 11 computer via USB.
- 23What Android™ mobile application can I use?
- 24What iOS mobile application can I use?
- 25Using the Communication Settings (for Windows)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27How to charge the rechargeable Li-ion battery
- 28How to connect to an AC power outlet (Optional)
- 29How do I reset Wi-Fi® setting?
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 33Installing a CA certificate
- 34How do I connect the printer and my mobile device via Bluetooth®?
- 35How do I connect the printer to my computer via Wi-Fi® using an access point?
- 36I cannot print after updating the firmware or font data.
- 37Where can I find my Brother printer's serial number?
- 38The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 39Where can I find the printer's network settings, such as IP address?
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 42I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 43Creating a label with OpenOffice (Linux®)
- 44How to use Remote Update
- 45How to attach the belt clip
- 46The LED indicator or the LCD is not lit.
- 47The printer does not print or a printing error occurs.
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49What is the JPEG printing and how can I use it?
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
