FAQs & Troubleshooting
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183 Results
- 1The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How do I transfer label or slip templates?
- 5I cannot print after updating the firmware or font data.
- 6The paper settings specified from the server computer are not reflected on the client computer.
- 7Use Remote Update to download files to your printer from an FTP server
- 8What methods can I use to configure wireless settings?
- 9How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 10How to connect to a DC power socket (Optional)
- 11How do I insert/change the paper or label roll?
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How to connect to an AC power outlet (Optional)
- 17Where can I find my Brother printer's serial number?
- 18The LED indicator or the LCD is not lit.
- 19This printer is not detected when establishing a Bluetooth® connection.
- 20Where can I find the printer's network settings, such as IP address?
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22How do I uninstall the printer driver?
- 23The print quality is poor.
- 24Will my printer automatically turn itself off?
- 25When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 26I cannot connect my printer to a Windows 11 computer via USB.
- 27When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30I cannot connect my machine to the wireless network.
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32How do I transfer label templates with P-touch Transfer Express?
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 37How do I connect my computer to the printer using the Wireless Direct mode?
- 38Using the Communication Settings (for Windows)
- 39How do I connect the printer to my computer via Wi-Fi® using an access point?
- 40How do I clean my machine?
- 41(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver or print in Windows 11.
- 43I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 44Uninstalling the printer drivers (Linux®)
- 45Creating a label with GIMP (Linux®)
- 46Adding a custom media size for continuous roll (Linux®)
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 49What iOS mobile application can I use?
- 50Using the Printer Setting Tool (for Windows)