FAQs & Troubleshooting
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130 Results
- 1How do I connect RJ printer to my computer?
- 2Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 3How do I transfer label or slip templates?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8How do I install/change the RD roll?
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10I have an occasional printing problem.
- 11Where can I find my Brother printer's serial number?
- 12A communication error occurs when printing via serial cable (RS-232C).
- 13How do I transfer label templates with P-touch Transfer Express?
- 14Which interface cable can I use?
- 15Printing is not possible. (USB connection)
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20What Android™ mobile application can I use?
- 21How do I reset network setting?
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23What iOS mobile application can I use?
- 24How to charge the rechargeable Li-ion battery
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How to install the rechargeable Li-ion Battery (Optional)
- 29How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 30The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 31How to connect to a DC power outlet (Optional)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33Suddenly my print server stopped printing.
- 34How to open the Devices and Printers window
- 35How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 36How to delete the registry information and files related to the printer driver
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 39How to identify the printer's firmware version
- 40"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 41The printer automatically turns off when not used for a while.
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44How to connect to an AC power outlet (Optional)
- 45How can I install the printer driver only? (for Windows)
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47Will my printer automatically turn itself off?
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50How do I print labels with higher quality? (P-touch Editor 5.x for Windows)