FAQs & Troubleshooting
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143 Results
- 1How do I connect RJ printer to my computer?
- 2How do I transfer label or slip templates?
- 3How to identify your Operating System (OS) for Windows or Mac
- 4How do I transfer label templates with P-touch Transfer Express?
- 5How to connect to an AC power outlet (Optional)
- 6How to open the Devices and Printers window
- 7Using the Device Settings (for Windows)
- 8Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
- 9The print quality is poor, and the image is too light or dark.
- 10How do I set the Label Peeler?
- 11How do I reset network setting?
- 12Printing is not possible. (USB connection)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15How do I switch to and use the mass storage mode?
- 16How do I install/change the RD roll?
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18Where can I find my Brother printer's serial number?
- 19How to install Brother software on a computer not connected to the Internet
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21How can I connect my printer wirelessly?
- 22Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 23How to connect to a DC power outlet (Optional)
- 24How to charge the rechargeable Li-ion battery
- 25How do I clean my machine?
- 26How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 27How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 30Installing the LPR driver and CUPS wrapper driver (Linux®)
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How do I disable broadcasting the printer to AirPrint-compatible devices?
- 33How can I connect the printer to my mobile device via Wi-Fi®?
- 34Using the Printer Setting Tool (for Windows)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36How do I uninstall the printer driver?
- 37How to delete the registry information and files related to the printer driver
- 38How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 41How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45What Android™ mobile application can I use?
- 46What iOS mobile application can I use?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48Using Web Based Management
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)