FAQs & Troubleshooting
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81 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5Printing from an Android™ device
- 6How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 7How do I create and transfer templates? (for Mac)
- 8What Android™ mobile application can I use?
- 9How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 10I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How to charge the rechargeable Li-ion battery
- 14I cannot connect my printer to a Windows 11 computer via USB.
- 15Where can I find my Brother printer's serial number?
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17Printing is not possible. (USB connection)
- 18The printer does not turn on, so I cannot print.
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21What iOS mobile application can I use?
- 22How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 23The side margins are incorrect.
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25The print quality is poor, and the image is too light or dark.
- 26How to delete the registry information and files related to the printer driver
- 27How to install Brother software on a computer not connected to the Internet
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 32How to insert paper
- 33I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35How do I transfer label templates with P-touch Transfer Express?
- 36Installing a CA certificate
- 37How do I switch to and use the mass storage mode?
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 40How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 41Some of the print options in OpenOffice do not work. (Linux®)
- 42Uninstalling the printer driver (Linux®)
- 43When printing from an application, the application's "Collate" setting does not work correctly.
- 44There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 45The paper is jammed in the printer.
- 46(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 49Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 50How to open the Devices and Printers window