FAQs & Troubleshooting
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82 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9How do I create and transfer templates? (for Mac)
- 10How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 11How to charge the rechargeable Li-ion battery
- 12How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 13I cannot connect my printer to a Windows 11 computer via USB.
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 18Printing from an Android™ device
- 19The side margins are incorrect.
- 20Where can I find my Brother printer's serial number?
- 21What iOS mobile application can I use?
- 22How do I uninstall the printer driver?
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25The print quality is poor, and the image is too light or dark.
- 26Printing is not possible. (USB connection)
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28Uninstalling the printer driver (Linux®)
- 29Installing a CA certificate
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How to open the Devices and Printers window
- 32How do I connect the printer and my mobile device via Bluetooth®?
- 33There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35What Android™ mobile application can I use?
- 36Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I clean the platen roller?
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43The printer does not turn on, so I cannot print.
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45Installing the CUPS wrapper/LPR printer driver (Linux®)
- 46Some of the print options in OpenOffice do not work. (Linux®)
- 47How to install Brother software on a computer not connected to the Internet
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49When printing from an application, the application's "Collate" setting does not work correctly.
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)