FAQs & Troubleshooting
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116 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3Printing from a Windows PC or Mac
- 4Installing the software
- 5Printing from an Android™ device
- 6What iOS mobile application can I use?
- 7I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 8What Android™ mobile application can I use?
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10How do I turn the printer off?
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12I cannot connect my printer to a Windows 11 computer via USB.
- 13The Wi-Fi® connection takes time.
- 14How do I transfer templates to the printer?
- 15How to install the rechargeable Li-ion battery (optional)
- 16Printing is not possible. (USB connection)
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 19How to open the Devices and Printers window
- 20How to charge the rechargeable Li-ion battery
- 21The print quality is poor, and the image is too light or dark.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25This printer is not detected when establishing a Wi-Fi® connection.
- 26How to identify your Operating System (OS) for Windows or Mac
- 27Where can I find my Brother printer's serial number?
- 28How to connect to an AC power outlet (optional)
- 29Using the Printer Setting Tool (for Mac)
- 30The latest printer driver was successfully installed, but the driver did not update correctly.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32How to connect to a DC power outlet (optional)
- 33I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 34Using the Communication Settings (for Windows)
- 35The side margins are incorrect.
- 36How do I uninstall the printer driver?
- 37How do I transfer label templates with P-touch Transfer Express?
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 43Installing a CA certificate
- 44How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 45How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47How do I clean the platen roller?
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)