FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 5I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 6Printing from a Windows PC or Mac
- 7How to charge the rechargeable Li-ion battery
- 8Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 9This printer is not detected when establishing a Wi-Fi® connection.
- 10Installing the software
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13What iOS mobile application can I use?
- 14The print quality is poor, and the image is too light or dark.
- 15I cannot connect my printer to a Windows 11 computer via USB.
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17Where can I find my Brother printer's serial number?
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19How to connect to a DC power outlet (optional)
- 20Installing a CA certificate
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23What Android™ mobile application can I use?
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27Printing is not possible. (USB connection)
- 28Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 29P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 30The Wi-Fi® connection takes time.
- 31Using the Printer Setting Tool (for Mac)
- 32How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 33Using the Communication Settings (for Windows)
- 34What kinds of software are available for this printer?
- 35Using the Device Settings (for Windows)
- 36How do I transfer templates to the printer?
- 37How do I clean the platen roller?
- 38The paper is jammed in the printer.
- 39The latest printer driver was successfully installed, but the driver did not update correctly.
- 40The side margins are incorrect.
- 41How do I transfer label templates with P-touch Transfer Express?
- 42Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 43(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How to open the Devices and Printers window
- 45The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47Using the Printer Setting Tool (for Windows)
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)