FAQs & Troubleshooting
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86 Results
- 1How do I transfer label or slip templates?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How to charge the rechargeable Ni-MH battery
- 4How to charge the rechargeable Li-ion battery
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6What Android™ mobile application can I use?
- 7How do I transfer label templates with P-touch Transfer Express?
- 8How to install the rechargeable Li-ion Battery (Optional)
- 9How to install the rechargeable Ni-MH Battery (Optional)
- 10How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12Where can I find my Brother printer's serial number?
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14How to open the Devices and Printers window
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19How to connect to a DC power outlet (Optional)
- 20How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 21How to connect to an AC power outlet (Optional)
- 22How do I install the printer driver from the CD-ROM? (for Windows)
- 23Uninstalling the printer drivers (Linux®)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 26How to delete the registry information and files related to the printer driver
- 27How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 32I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 37How to connect to a DC power outlet (Optional)
- 38How do I connect the printer and my computer via USB cable?
- 39How do I clean the Platen Roller?
- 40Paper does not move through the printer even though the motor is running.
- 41The print quality is poor, and the image is too light or dark.
- 42How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43What is IrDA?
- 44Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 48How do I transfer templates or other data from the computer to the printer?
- 49How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 50The paper is jammed in the printer.