FAQs & Troubleshooting
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206 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Installing the software
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4I cannot print using a HSe cassette.
- 5Installing the Touch Panel Display (Optional)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I cannot print after updating the firmware or font data.
- 9What Android™ mobile application can I use?
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Can I check the printer's usage log?
- 12I cannot connect my machine to the wireless network.
- 13Where can I find the printer's network settings, such as IP address?
- 14Power Supply
- 15I cannot print using FLe tape and get an error message.
- 16What iOS mobile application can I use?
- 17Can I create a label with time&date? (iPrint&Label)
- 18What options are available for label feeding and cutting?
- 19Where can I find the IP addresses of my computer and the printer?
- 20How to identify your Operating System (OS) for Windows or Mac
- 21Printing is not possible. (USB connection)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 24Where can I download the latest P-touch Editor for Mac?
- 25How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 26When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 27How to open the Devices and Printers window
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29How do I connect the printer to my computer via Wi-Fi® using an access point?
- 30The label does not cut well.
- 31How to identify the printer's firmware version
- 32How to install the rechargeable Li-ion battery (optional)
- 33How to delete the registry information and files related to the printer driver
- 34Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 35Installing the LPR driver and CUPS wrapper driver (Linux®)
- 36High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 37Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 38How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 39Using the Printer Setting Tool (for Mac)
- 40How can I connect my printer wirelessly?
- 41Poor print quality when printing on narrow labels. (iPrint&Label)
- 42I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44Printing is not possible. (P-touch Editor5.3 for Mac)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46How to create serialized labels (Pro Label Tool)
- 47Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 48Using the Device Settings (for Windows)
- 49What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 50I cannot find the Brother machine on my wireless network connection. (iPrint&Label)