FAQs & Troubleshooting
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191 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2Installing the software
- 3I cannot print using a HSe cassette.
- 4I cannot establish a connection using Wireless Direct.
- 5How do I connect the printer to my computer via Wi-Fi®?
- 6How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 7When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 8I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 9Where can I download Brother iPrint&Label? (iPrint&Label)
- 10Can I check the printer's usage log?
- 11Which brands of Ni-MH rechargeable batteries do you recommend?
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13What iOS mobile application can I use?
- 14Using the Printer Setting Tool (for Windows)
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 17Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 18Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21Where can I download the latest P-touch Editor for Mac?
- 22What Android™ mobile application can I use?
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24Can I use the app with my iPad? (iPrint&Label)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27The label does not cut well.
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29How to identify your Operating System (OS) for Windows or Mac
- 30How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 31Can I change the barcode protocol inside the templates? (iPrint&Label)
- 32I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 33Using the Communication Settings (for Windows)
- 34How can I print using Portrait? (iPrint&Label)
- 35The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 36Where can I find my Brother printer's serial number?
- 37Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 38Where can I find the IP addresses of my computer and the printer?
- 39I cannot connect my machine to the wireless network.
- 40How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 41Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 44P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 45How to install Brother software on a computer not connected to the Internet
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How to open the Devices and Printers window
- 48How to create serialized labels (Pro Label Tool)
- 49When printing from an application, the application's "Collate" setting does not work correctly.
- 50Can I create a label with time&date? (iPrint&Label)