FAQs & Troubleshooting
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195 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2I cannot print using a HSe cassette.
- 3How do I connect the printer to my computer via Wi-Fi®?
- 4How can I connect the printer and my Apple mobile device wirelessly?
- 5Can I check the printer's usage log?
- 6Installing the software
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8I cannot establish a connection using Wireless Direct.
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12Which brands of Ni-MH rechargeable batteries do you recommend?
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 15Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 16Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 17I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 18Printing is not possible. (P-touch Editor5.3 for Mac)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23What is P-touch Library?
- 24Using the Printer Setting Tool (for Windows)
- 25How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 26I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28Printing is not possible. (USB connection)
- 29"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 30How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 31When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 32When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 33Poor print quality when printing on narrow labels. (iPrint&Label)
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37How do I set a tape cassette?
- 38I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 39How can I connect the printer and my Android™ mobile device wirelessly?
- 40What iOS mobile application can I use?
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 43How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 44Where can I download Brother iPrint&Label? (iPrint&Label)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46The paper settings specified from the server computer are not reflected on the client computer.
- 47How is the print head cleaning cassette used?
- 48(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49Can my printer use TZ/TZe tapes?
- 50How to open the Devices and Printers window