FAQs & Troubleshooting
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163 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 2I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 3The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 4I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Installing the software
- 7Where can I download the latest P-touch Editor for Mac?
- 8Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 9Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 10I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 11The printer does not print from my mobile device or does not print correctly.
- 12I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 13How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 14How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 15The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 16What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 17Does my printer support Bluetooth® Ver 5.0, Class 2?
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 20The printer is not connected to my mobile device correctly.
- 21How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 22How to change the rechargeable Li-ion battery
- 23What do the indicator lights mean?
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 26(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Where can I download Brother iPrint&Label? (iPrint&Label)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (USB connection)
- 33I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 34Where can I find my Brother printer's serial number?
- 35How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 36How many mobile devices can I connect to one printer via Bluetooth®?
- 37Using the Printer Setting Tool (for Mac)
- 38How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 39I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 40How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 41What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 42What Android™ mobile application can I use?
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44How is the print head cleaning cassette used?
- 45I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 46How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 47The tape is ejected with the paper liner separated from the tape.
- 48Can I use the app with my iPad? (iPrint&Label)
- 49How do I uninstall the printer driver?
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)