FAQs & Troubleshooting
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125 Results
- 1I cannot print using a HSe cassette.
- 2How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 3Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6Printing is not possible. (USB connection)
- 7I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 8Printing is not possible. (P-touch Editor5.3 for Mac)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12I get an error message and cannot update the firmware. (Windows 10 or later)
- 13Where can I find my Brother printer's serial number?
- 14When I try to print the printer information, the red lamp flashes and the print does not start.
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18The label does not cut well.
- 19How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How can I print without displaying the print monitor screen?
- 23I can no longer print from my computer, even though I was able to print previously.
- 24(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 25Where can I download the latest P-touch Editor for Mac?
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 28Can my printer use TZ/TZe tapes?
- 29Which brands of Ni-MH rechargeable batteries do you recommend?
- 30The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 31How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 32How is the print head cleaning cassette used?
- 33How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 34I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 35Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 36My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 37How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How do I set a tape cassette?
- 46When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49How to identify your Operating System (OS) for Windows or Mac
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.