FAQs & Troubleshooting
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210 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter papers
- 4(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 5Refill Ink
- 6(Video) Set up your Brother machine
- 7Paper Size Mismatch
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Other Problems
- 10Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Install the Brother iPrint&Scan application (for mobile device)
- 15(Video) Connect telephone line and power cords
- 16Print using only the black ink tank when the Color tanks have run out.
- 17Load Paper in the Multi‑purpose Tray (MP Tray)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19What is Brother Web Connect?
- 20Change the Print Options to Improve Your Print Results
- 21Check the Print Alignment from Your Brother Machine
- 22The printer status is Offline or Paused.
- 23(Video) Fill the ink tanks
- 24How to use the PC-FAX.
- 25I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 26Brother iPrint&Scan cannot find my Brother machine (macOS)
- 27Load Documents on the Scanner Glass
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Low Temperature
- 31Print the Network Configuration Report
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Check the Print Quality
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35(Video) Load Envelopes
- 36What is Brother iPrint&Scan?
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Document Jam
- 39Printer Jam or Paper Jam
- 40What is the default password for my Brother machine?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Check ink level, then press [OK]
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Protect your Brother machine against unauthorised access over the network
- 45Ink Low
- 46Can third party ink be used to refill the ink tanks?
- 47(Video) How to Email Print
- 48Large characters are printed incorrectly. (Linux)
- 49Update the Driver or Firmware for your Brother machine
- 50Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)