FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4Brother iPrint&Scan cannot find my Brother machine (macOS)
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother iPrint&Scan?
- 9Print using only the black ink tank when the Color tanks have run out.
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11(Video) Unpack your Brother machine
- 12(Video) Fill the ink tanks
- 13Paper Jam
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 17Check the Print Quality
- 18Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 19Print as a Poster (Windows®)
- 20(Video) Connect telephone line and power cords
- 21Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Printing is slow or printed images are too dark (Windows)
- 24Easy Scan to E-mail
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 27Check the Print Alignment from Your Brother Machine
- 28(Video) Set up your Brother machine
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Load envelopes
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Printing/ Scanning with a mobile device
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Check the remaining ink or toner level (Linux)
- 35Correct the Paper Feed to Clear Vertical Lines
- 36Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Low Temperature
- 44The edge of glossy paper is smudged.
- 45Change the printer driver settings (Windows/macOS)
- 46One or more of my colors are not printing (blank).
- 47Document Jam
- 48Load Documents on the Scanner Glass
- 49Load Paper in the Multi‑purpose Tray (MP Tray)
- 50The error message "No machine found" appears when I installed drivers with USB connection (For Windows).